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Support Hub

Get the help you need—fast, structured, and backed by platform governance.

The iDharma Support Hub connects you to real-time assistance, resource libraries, dispute resolution tools, and dedicated human support for all platform functions.

What We Support

Whether you're posting a project, selling a tool, managing a deployment, or reviewing a contract—our support team is here to assist.

Support Is Available For:

  • Project posting and consultant hiring
  • Tool purchases and licensing questions
  • Proposal and milestone management
  • Contract creation and edits
  • Platform verification or certification
  • Escrow and payment status
  • Dispute resolution and moderation
  • Technical troubleshooting for dashboard and marketplace use

Support Channels

Channel Availability
Live Chat 9am–7pm local platform time (Mon–Fri)
Email Support support@idharma.ai (24/7 intake, responses within 1 business day)
Ticket System Use for documentation, compliance, or billing issues
Escalation Requests For disputes or legal review, initiated from your dashboard
Knowledge Base Self-service articles on workflows, governance, and platform features

For Clients & Buyers

  • Get help comparing consultants or tools
  • Resolve payment or licensing issues
  • Clarify platform terms or delivery workflows
  • Request assistance with enterprise procurement or multi-party contracting

For Consultants & Partners

  • Submit profile verification or document issues
  • Get help with proposal workflows and client comms
  • Request badge visibility, reviews, or portfolio updates
  • Troubleshoot tool listing formats or solution visibility

Governance & Dispute Resolution

If you experience a serious conflict involving scope, delivery, payments, or platform behavior:

  • Open a Governance Ticket from your project dashboard
  • A member of the Integrity & Resolution team will respond within 24–48 hours
  • Most disputes are resolved through structured mediation and platform records
  • Legal escalations are available when required by contract or policy violation

Platform Status & Updates

Stay Informed

  • Subscribe to platform update alerts
  • Join live onboarding walkthroughs
  • Access updated workflow guides and policy announcements from the Support Hub dashboard

Need Help Right Now?

Open Live Chat Submit a Support Ticket Browse the Help Center

We’re here to make sure AI works—for you.

The Support Hub is your first and fastest point of contact.