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Help Center frequently asked questions, plain text
How do I create an iDharma account? Click Sign Up. Pick whether you're a Buyer (Company), Consultant, or Consultancy. Email verification required.
Is iDharma free to use? Buyers are free to post projects, browse, and message. Consultants and Consultancies pay verification fees.
How do I post my first project? Click Post a Project from any page after login. Fill in scope, timeline, budget, required skills.
What does iDharma Verified mean? A consultant or firm passed our published 5-criteria verification methodology: identity, work history, references, case study, ethics.
How long does verification take? Individual review takes 7-14 days. Firm review takes 3-5 business days.
Can verification be revoked? Yes, for cause, per the Revocation process in the Verification Methodology.
Is there an appeal process? Yes. Reply to your decision email within 14 days with new evidence and an independent panel re-reviews.
How do I find the right consultant? Browse the consultant directory, post a project for proposals, or use AI-matching for 3 recommended fits.
What if work isn't delivered as promised? Don't approve the milestone. Request changes or escalate to iDharma mediation.
Can I get a refund? Yes, for milestones not yet approved. Refunds are processed via Stripe Connect.
How do I get more projects? Verified tier and above get priority in buyer search; strong reviews and active proposing help.
When do I get paid? Milestones release on buyer approval; payouts go to your Stripe Connect account bi-weekly.
Can I work with clients outside iDharma after first match? Strongly discouraged; off-platform circumvention violates the Terms of Use.
How do I add consultants to my firm? Once your firm is verified, invite consultants by email from your firm dashboard.
How is commission split? Firm 5%, iDharma 15%, Consultant 80% when your firm delivers a project.
Can our firm work with non-iDharma clients? Yes. iDharma is one channel; use it for projects routed through us.
How does escrow work? The buyer funds Stripe Connect escrow on acceptance; funds release on milestone approval. iDharma never holds money directly.
What fees do I pay? Buyers pay no platform fees. Consultants pay 20% direct or 15% via firm.
Do I get tax documents? Yes, a 1099-K for US-based consultants via Stripe Connect, available each January.
What if there's a dispute on my project? Direct resolution in 14 days, then iDharma mediation in 7 business days, then JAMS binding arbitration in Indianapolis.
Can I sue iDharma? Disputes with iDharma go to JAMS binding arbitration; a class action waiver is in place.
How do I reset my password? Click Forgot Password on the login page; a reset link is emailed within minutes.
Does iDharma support two-factor authentication? Yes, TOTP via authenticator apps; required for admin accounts.
How do I close my account? Email connect@idharma.us; closures are processed within 30 days.
How is my data protected? TLS 1.3 in transit, AES-256 at rest, SOC 2 in progress.