Support
How can we help?
Search the answers below, or reach the right inbox. Most questions about scope, pricing, your report, and data are covered here.
Browse the basics
Popular topics
Getting started
Requesting an audit and what you provide.
What an audit checks
The five dimensions and the standards.
Scope & pricing
Timeline, tiers, and when you're charged.
Your report
What you get and how findings work.
Data & confidentiality
How your data is handled and protected.
Standards & certification
What we audit against — and what we hold.
Account & security
Login, two-factor, and closing an account.
Trust & independence
The standards we hold ourselves to.
Knowledge base
Browse by topic
The colored pills show what each topic covers; tap a question to open its answer. Or search above.
No results. Try different words, or email connect@idharma.us.
1 Getting started
How do I request an audit?
Do I need an account first?
What do I need to provide?
How do I request an audit?
Start from Request an AI Audit. Tell us the system and what you need to prove; we scope it with you before anything is charged.
Do I need an account first?
No — you can request an audit without one. We'll set you up as the engagement begins.
What do I need to provide?
Access to the system or its documentation — model details, data lineage, logs, and any prior assessments. We tell you exactly what's needed when we scope, and never ask for more than the work requires.
2 What an audit checks
What does an iDharma audit check?
What standards do you measure against?
One-time check, or ongoing?
What does an iDharma audit check?
Five dimensions — governance, data, fairness, security, and compliance — each scored Low, Medium, or High against a published standard. See the Verification Methodology.
What standards do you measure against?
NIST AI RMF, ISO/IEC 42001, the EU AI Act, SOC 2 criteria, HIPAA, and India's DPDP — mapped to the five dimensions. Full mapping in the methodology.
Is this a one-time check or ongoing?
An audit is a point-in-time assessment of the system as scoped. Re-audits are available as your system changes — we agree cadence with you.
3 Scope, timeline & pricing
How is scope decided?
How long does an audit take?
What does it cost, and when?
How is scope decided?
We agree the systems, dimensions, and depth with you up front. You approve the scope before any charge.
How long does an audit take?
Typically 1–4 weeks from approved scope, depending on system complexity and the access we're given.
What does it cost, and when am I charged?
Fixed-scope tiers, quoted before you commit — and $0 until you approve the scope. No surprise invoices. See pricing & tiers.
4 Your report & findings
What do I get at the end?
Can I share the report?
What if I disagree with a finding?
What do I get at the end?
A prioritized, board-ready report: a rating per dimension, findings with evidence, and a remediation roadmap.
Can I share the report?
Yes — it's yours. It stays confidential to you; we don't publish it or name you as a client without your written consent. See Trust & Safety.
What if I disagree with a finding?
Every finding traces to evidence. Raise it and we'll walk through that evidence with you — we don't inflate findings to sell more or soften them to please. An audit informs your decisions; it isn't a certification or a guarantee that a system is safe or compliant.
5 Data & confidentiality
Is my audit data confidential?
Do you use my data to train AI?
How is my data protected?
Is my audit data confidential?
Yes. Access is limited to what the audit needs, handled under confidentiality, and retained no longer than necessary.
Do you use my data to train AI?
No. What you share for an audit is used for that audit and is never reused to build or train products.
How is my data protected?
Encrypted in transit (HTTPS/TLS), passwords hashed, access-controlled infrastructure, and nightly off-site backups. We disclose every subprocessor — including that audit content is processed by Anthropic to generate a draft. The full, honest detail is on Security & Compliance.
6 Standards & certification
Are you SOC 2, ISO 27001, or HIPAA certified?
Why should I trust an iDharma audit?
Are you SOC 2, ISO 27001, or HIPAA certified?
No — and we don't claim to be. We audit against those frameworks; we hold no certification in them. When that changes, we'll show the certificate, not just the claim.
Why should I trust an iDharma audit?
Independence (we don't build or sell the AI we assess), a published methodology, and evidence-based findings. More on Trust & Safety.
7 Account & security
How do I reset my password?
Do you support two-factor authentication?
How do I close my account?
How do I reset my password?
Use “Forgot password” on the sign-in page — we'll email you a reset link.
Do you support two-factor authentication?
Yes. Two-factor (TOTP, via an authenticator app) is available on accounts, and it's required for administrative access.
How do I close my account?
Email connect@idharma.us from your account address. We process closures promptly; some data is retained where law requires — see our Privacy Policy.
Still need help?
Reach the right inbox
We reply within one business day. Pick the channel that fits your question.
Conduct & concerns
Raise a concern about our independence, a finding, or our conduct.
conduct@idharma.usPrefer to just get started?
Tell us the system and the question you need answered — we'll scope an audit with you before anything is charged.
Request an AI Audit →This page provides general help and information about iDharma's services; it isn't a contract, and the answers here are general guidance rather than legal advice. For binding terms, see our Terms of Use and Privacy Policy. iDharma LLC, Greenwood, Indiana.