Refund & Cancellation Policy

iDharma provides independent, standards-based AI audits, sold directly as fixed-scope engagements. This policy explains how cancellations and refunds work for those engagements. All refunds are issued through our payment processor, Stripe, back to your original payment method.

Read this policy alongside our Terms of Use — which govern how engagements are scoped, how fees work, and how disputes are resolved — and our Trust & Safety standards. Where a signed engagement agreement or statement of work sets different terms, that agreement governs.

• Before work begins — cancel for a full refund any time before we start work on your audit, minus any non-recoverable third-party costs we've already incurred and disclosed to you.
• Once work is underway — you may cancel, and we refund the portion of the fee for work not yet performed. Work already completed and any deliverables already provided are payable.
• On delivery — once we deliver the audit report, the engagement is complete and the fee is non-refundable, because the report is the deliverable.

• Audits are offered as fixed-scope tiers, quoted before you commit — and nothing is charged until you approve the scope.
• Payments are processed by Stripe; card details are handled by Stripe, and iDharma does not store full card numbers.
• Some engagements involve non-recoverable third-party costs (for example, specialized tooling or services the assessment requires). Where they apply, we disclose them before you commit; once incurred, they may be non-refundable.
• Fees are stated exclusive of taxes unless noted, and any processing fees identified at purchase may be non-refundable.

1. 1
   Submit your request

   Email connect@idharma.us (or use your account) with your engagement or invoice reference.
2. 2
   We review

   We confirm eligibility against this policy and the status of your engagement — not started, underway, or delivered.
3. 3
   Refund issued · 5–10 business days

   Approved refunds are returned via Stripe to your original payment method. Timing depends on Stripe and your bank.

• Delivered audit reports.
• The portion of an engagement already performed at the time you cancel.
• Non-recoverable third-party costs already incurred and disclosed at purchase.
• Taxes and any processing fees identified as non-refundable at purchase.

If you disagree with how this policy applies to your refund, contact us first — we'll try to resolve it directly and in good faith. If we can't resolve it within 30 days, the dispute is handled as set out in our Terms of Use: binding arbitration administered by JAMS in Indianapolis, Indiana, on an individual basis. Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.

For refund requests or questions about this policy, email connect@idharma.us. You can also write to us at iDharma LLC, Greenwood, Indiana, USA.